For the use of the Website www.hellenicbattlefieldtours.com and the provision of our services
Welcome to the website https://www.hellenicbattlefieldtours.com (the "Website"), through which our company Hellenic Battlefield & Heritage Tours A.E. (Tax Identification No. 803100786, 9 Dervenakion Street, Rafina 19009, Greece) (the "Company", "we", "us") presents its services in the field of themed excursions/walks, seminars and related experiential activities of historical and cultural interest, and allows you to browse our available Programmes and to make reservations and registrations for them.
These Terms and Conditions (the "Terms") apply to visitors of the Website who wish to obtain information about our services and/or register for one of our Programmes (the "Users", "you"). Your visit to and use of the Website, and your registration for and participation in the Company's Programmes, are governed by these Terms. The Terms form a single set of documents together with the Company's Privacy Policy and Cookie Policy and should be read in conjunction with them. By using the Website and registering for any Programme, you acknowledge that you have read the above documents and have been informed of their contents. If you disagree with all or part of them, you should not perform any action, including simple browsing.
By accepting these Terms, you expressly and unconditionally declare that either: (a) you are over eighteen (18) years of age and you act on your own behalf, or (b) where participation of minors is permitted for a specific Programme, you act as the minor's parent/legal guardian or the person exercising parental responsibility/custody and you lawfully make the reservation/registration on behalf of a minor over ten (10) years of age, providing any required consent. In any case, the more specific terms of the section "Participation of Minors" apply.
For any information or clarification regarding these Terms, you may contact us via the "Contact" section. Any information or clarification provided by the Company does not replace, supersede or amend these Terms and is provided solely to assist the User and facilitate the use of the Website. These Terms constitute the sole and exclusive agreement between the Company and the Users regarding use of the Website.
1. REGISTRATION FOR A PROGRAMME
The Company provides seminars, walks and other related activities (the "Programmes") which take place on specific dates, destinations and venues, with specific specifications, as announced by the Company from time to time.
We do not provide guided tours inside museums or enclosed monuments, or organised archaeological sites, or monuments or historical sites and cultural sites, as defined by Greek law and as specified by regulatory administrative acts. Any reference to such sites or places is made solely for contextual and educational purposes. In the event that our route passes through such sites or places, a tour will only be provided by a licensed professional tour guide, in accordance with the law.
Through our Website, you can find detailed information about each Programme and make a reservation for the one you are interested in.
By selecting a Programme, you can view detailed information regarding its dates, cost, specialised professionals/presenters delivering the Programme and accompanying participants, the number of participants, required prerequisites and other information, depending on the Programme. You may then proceed with registration by selecting "PARTICIPATION". You will be redirected to the registration page, where you will be asked to provide certain information necessary for your registration in the Programme, for payment and for the issuance of your receipt. You will then be asked to select the payment method that suits you and to accept these Terms.
Special Terms: Certain Programmes may be subject to specific and/or additional terms of participation ("Special Terms"), which will be communicated either on the relevant page of the Website presenting the Programme and/or by email to participants before the Programme begins. In case of inconsistency or conflict between these Terms and any Special Terms, the Special Terms shall prevail for that specific Programme.
Bookings for third parties: Where a User makes a registration/reservation not only for themselves but also for third parties (e.g., friends or family members), the User represents and warrants that they have obtained the prior, specific and valid authorisation and/or consent of such third parties for: (a) providing the Company with their personal data necessary for a named reservation/participation, and (b) making the relevant reservation in their name, where required. This representation also applies if, at a later stage, additional information/supporting documents relating to such third parties are requested for the purposes of a specific Programme. Relevant data are collected and retained in accordance with the Company's Privacy Policy.
In addition, the User undertakes to inform such third parties of the application of these Terms and/or any additional obligations/specifications applicable to participation in the relevant Programme.
Legal Notice: The content of this Website does not constitute an offer by the Company to enter into a contract, but an invitation to you to submit an offer. By submitting your order, you submit an offer to the Company to purchase the Programme you have selected. After you complete payment, you will promptly receive an automated email confirming your registration for the Programme. This email constitutes acceptance of your offer and, therefore, the conclusion of the purchase contract between us. The contract is governed by these Terms.
2. SPECIAL REQUESTS FOR CUSTOM PROGRAMMES / CORPORATE EVENTS
Please note that the Programmes available for reservation through the Website are primarily intended for private individuals/consumers. If you wish to receive an invoice or participate in a Programme as part of a professional event, please contact the Company via the contact form in the "Contact" section, by phone or by email, to be informed of the available options.
If you wish to organise a custom/specialised Programme with our Company, please contact us via the contact form in the "Contact" section, by phone or by email, to be informed of the available options.
Submitting the contact form does not automatically constitute a reservation or a contract with the Company. Any communication you send to us is treated as an offer/request to us to submit a quotation/offer for a service, which you may then accept. Any binding agreement between us is concluded only after your express acceptance of our financial offer and provided that any required conditions are met (e.g., payment of the participation cost and/or deposit).
3. PARTICIPATION IN A PROGRAMME
Participation of minors and mandatory accompaniment: Participation in a Programme is permitted for persons over ten (10) years of age. Participation of minors is permitted exclusively provided that they are accompanied throughout the Programme by an adult, who has the care and responsibility for supervision. The accompanying adult may be the minor's parent/legal guardian or another adult designated in writing by the parent/legal guardian. The same adult may accompany more than one minor (for example, in organised participation by schools/tutorial centres/associations). In such cases, the accompanying adult must ensure that they have collected and hold the required parental declarations/authorisations and provide them to the Company upon request.
Where participation of a minor is allowed, the reservation/registration is made exclusively by the parent/legal guardian or the person exercising parental responsibility/custody, who represents and warrants that they have the lawful capacity to consent to the minor's participation and accepts these Terms also on behalf of the minor, assuming responsibility for the minor's compliance with them.
The Company reserves the right, at any time before the Programme begins and/or upon arrival at the Programme, to request reasonable information/documents to confirm: (a) the participant's age, and/or (b) the relationship/ lawful representation (indicatively: ID card/ passport, evidence of parental responsibility/ custody, written declaration/ authorisation, etc.). If such documents are not provided or are insufficient, the Company may refuse participation.
The Company reserves the right to refuse a minor's participation where, in its reasonable judgment, such participation is not compatible with the nature, safety or organisation of the specific Programme or where the requirements of this section are not met. Depending on the nature, duration, location and/or requirements of a Programme (in particular for multi-day Programmes and/or Programmes involving travel/overnight stays), the Company may require that the accompanying adult is the parent/legal guardian throughout, or another adult designated in writing by the parent/legal guardian with an express assumption of responsibility.
Participation requirements: Participants are responsible for ensuring that they are in appropriate physical condition to participate. All tours involve a fair amount of walking, often on uneven terrain, uneven cobblestone roads, slopes or steps. If you have any concern, please contact us at the time of booking or at any time before the tour, so that we may advise you regarding your comfort and safety. We reserve the right to refuse entry or terminate participation for anyone who has not informed us in advance of any disability or physical condition requiring special attention. In such cases, no refund will be issued.
For the safety of our customers and our staff, we reserve the right to refuse participation to any person who appears to be under the influence of alcohol or drugs, behaves inappropriately, or poses a risk to themselves or others. In such cases, no refund will be issued.
The Company does not employ medical staff. If a participant requires medical care, our staff will make reasonable efforts to assist the participant in obtaining medical care at the nearest local healthcare facility. Medical care will be at the participant's expense. We bear no liability for any loss or expense arising from the provision of medical services during a tour or for the quality of any such services.
Additional participation requirements: Certain Programmes may require additional prerequisites (e.g., age limit, physical fitness, prior knowledge, etc.), due to their nature.
Where, due to the nature of a Programme, additional information and/or supporting documents are required for participation and/or for the Programme to take place (indicatively: evidence of insurance coverage/issuance of an insurance policy, certifications/confirmations/licences, etc.), the Company may request participants to provide them either during booking or at a later stage. Such information will be collected and retained solely for the purposes of the Programme in accordance with the Company's Privacy Policy.
By accepting these Terms upon completion of registration, the User represents and warrants that they meet the minimum requirements to participate in the Programme, that they have obtained and/or provided any required approvals/consents for participation, that they understand and accept all participation conditions, and that they participate at their own risk.
Professional Partners: All Programmes are delivered by specialised military professionals, field practitioners and other selected partners, depending on the type of Programme and at the Company's sole discretion. The Company does not guarantee that a specific Programme will be delivered by a specific individual/professional unless expressly stated otherwise.
The Company strives to work with professionals whose scientific and practical knowledge it respects. However, given the scientific and academic freedom of expression governing the work of collaborating professionals, the Company does not guarantee and does not necessarily support, endorse or align with the views and opinions of any professional delivering a Programme. Any opinions expressed during Programmes are the product of the professionals' research and/or experience and reflect their personal and/or professional, academic or scientific opinion. The Company is not bound by any statements, acts or omissions of professionals with whom it collaborates in the context of delivering its Programmes.
Photographs: During our tours, photographs or videos may be taken for promotional or educational purposes. By participating, you consent to the use of such images, unless you notify us in writing before the tour that you do not wish to appear in them. If you do not wish to be photographed, the professional/partner may ask you to step out of frame during photography. If you take photographs yourself during a Programme, you assume responsibility for the lawful processing of any third parties' personal data depicted (including ensuring a valid legal basis, e.g., consent).
Disclaimer of Liability: The Company bears no liability for any incident occurring in the context of a Programme where it is due to a participant's negligence or failure to comply with basic rules of conduct or with instructions provided. The Company bears no liability for any event arising after attendance of a Programme, or for the application or dissemination of knowledge acquired, as the Company is not responsible for how participants use what they have gained. The Company does not guarantee the quality of the Programmes or that they will meet participants' needs or expectations for the purpose for which they intend them. In the event of force majeure (including extraordinary weather conditions, safety issues on the route/roadway, instructions from competent authorities requiring a detour, change of route or non-approach to specific locations, serious illness or emergency health incidents during the Programme) requiring cancellation, interruption, deviation from the planned route, delay, deviation from the timetable, performance with non-material modifications or any other change, the Company bears no liability towards participants.
4. PAYMENT
To register for a Programme, you will be asked to pay the total amount. You will be informed of the total cost before completing the payment process.
You may pay using any of the following payment methods:
(a) Bank card (credit, debit or prepaid). Card transactions are completed through a recognised payment service provider which, as declared by it, provides all security safeguards for electronic payments. The Company does not process your payment instrument details through the Website. Your details are collected directly and solely by the payment institution we work with to execute payments. If we are informed by the payment institution that there is an issue with the card details, we reserve the right to reject the order or withdraw from the sale at any time. You bear full and exclusive responsibility for the correct entry of your card details in the payment system.
(b) Account to Account Payment (IRIS) by making an instant transfer, scanning the relevant QR code displayed on your screen, if you select this option.
(c) International bank transfer to the following bank account of the Company:
Hellenic Battlefield & Heritage Tours A.E.
Eurobank, 8 Othonos Street, Athens Greece
IBAN: GR5402602400000310202402119
SWIFT: ERBKGRAA
(d) In specific cases and only if expressly indicated to you, payment in cash or via POS in person during the Programme, or by deposit to the Company's bank account (IBAN), may also be accepted.
Prices displayed on the Website are in euros (EUR) and include VAT. We take all measures to ensure that our prices are displayed correctly. However, since there is always a possibility of a technical error leading to an incorrect price being displayed, if you notice an obvious pricing error for a Programme (e.g., a significant deviation of around 80% from the original price or a nominal price), please inform us promptly and refrain from purchasing the Programme.
5. CANCELLATION - REFUNDS - CHANGE/TRANSFER OF BOOKING
Please note that due to the nature of the contract concluded between us for the purchase (reservation) of your place in our Programmes as a leisure service with a specific performance date (Law 2251/1994, Article 3ib, item (ib)), or otherwise as a contract where time is of the essence under the Greek Civil Code, withdrawal is, in principle, not possible once you complete your reservation.
If a participant is unable to attend, they may request a transfer of the reservation (a) to another person and/or (b) to another Programme (subject to availability), provided that: (i) the Company is informed before the Programme begins, and (ii) the Company has agreed to the transfer. The transferor and transferee are jointly and severally liable towards the Company for any outstanding amounts relating to the reservation.
For any Programme not involving hotel stays, you may cancel your reservation by written notice to the Company (by email) at least seventy-two (72) hours before the scheduled date/time of the Programme. If you notify us accordingly, you are entitled to a full refund of the amount paid. For cancellations notified less than seventy-two (72) hours before the scheduled date/time, the amounts paid are non-refundable.
For Programmes involving hotel stays, you may cancel your reservation by written notice to the Company (by email) at least thirty (30) days before the scheduled date/time of the Programme. If you notify us accordingly, you are entitled to a full refund of the amount paid. If you notify us (by written notice) less than thirty (30) days but at least seventy-two (72) hours before the scheduled date/time of the Programme, you are entitled to a 75% refund of the amount paid. For cancellations notified less than seventy-two (72) hours before the scheduled date/time, the amounts paid are non-refundable.
Any refunds (where applicable) are processed using the same payment method used for the reservation.
No refunds will be given for no-shows and/or failure to arrive on time at the designated meeting point at the announced start time.
In general, where you need to withdraw or cancel your participation either before or after the start of a Programme (e.g., in the case of multi-day Programmes) for which withdrawal/cancellation is no longer available, we will make reasonable efforts to provide an alternative; however, the Company reserves the right to retain the amount paid, taking into account the nature of the service as described above.
Cancellations by us: We make every effort to adhere to published Programmes. However, circumstances beyond our control may require us to cancel, reschedule or modify our Programmes. We reserve the right to cancel or modify a Programme due to special and extraordinary circumstances, including (indicatively) weather conditions, safety issues, strikes, roadworks causing disruptions, or an insufficient number of participants.
In case of cancellation by us, you will be offered either a full refund or, with your consent, an alternative date or an excursion of equivalent value. We will not be liable for any additional costs or losses arising from such cancellation.
Consequences of non-participation / non-performance of a Programme: If a Programme does not take place or you do not participate in it for any reason, you shall have no right to state that you participated in it or attended it. Furthermore, you may not present any relationship or connection with the Company or the professionals in relation to that Programme.
If a Programme does not take place, you are not permitted to use, for any purpose (commercial or private), any logo, trademark, name or material of the Company that may have been communicated or provided to you in that context. Any such use is prohibited and may entail the relevant legal consequences.
6. WEBSITE CONTENT
Information and updates displayed on the Website, the Programmes offered and their subject matter or usefulness as described are provided for informational purposes only and do not constitute a promise that they are suitable for a specific purpose or meet specific needs. Therefore, the Company bears no liability towards you or any third party regarding the suitability of Programmes for the purpose you intend. Users should not act on the basis of such information without their own research or without seeking personalised advice.
We make every effort to ensure that the Website content is accurate, complete and up to date. However, it may include, in certain cases, errors for technical or other related reasons, including typographical errors or omissions, incomplete information or other omissions, for which we bear no liability. We reserve the right to correct, modify or remove any content without notice, without this implying an obligation to inform Users.
The Company bears no liability for any direct or indirect damage that may arise from use of the Website content, whether by the User or third parties. We disclaim any liability of any kind in relation to actions taken or not taken based on any or all of the Website content.
7. HYPERLINKS (LINKS TO OTHER WEBSITES)
As a rule, our Website does not host links to third-party websites. Where the Website provides links to third-party websites or allows access to our Website through third-party websites, this is provided solely for the convenience of Users. Third-party websites are not under our control, and we bear no responsibility for the content of any third-party website or any link contained therein. Any decision to visit a third-party website via a link on our Website is made at your own risk.
Our Website may also provide the option to interact with social media platforms (Facebook, Instagram, X/Twitter, etc.) where the Company maintains relevant profiles/pages. Your interaction with social media platforms is governed by their terms of use and policies. The Company bears no liability for any actions or omissions of any social media service provider or for the use by Users of information and data included on the relevant platform.
8. CONTACT
The contact form includes fields for basic (personal and other) data we need in order to handle your request. You may include additional information if you consider it necessary; however, please do not provide data beyond what is truly necessary for handling your request. In any case, we process personal data submitted via contact forms in accordance with our Privacy Policy. Any data submitted via the contact form is considered to be submitted based on your consent or with the permission of the person to whom they relate. We bear no liability for data submitted in excess or without permission/consent.
9. INTELLECTUAL PROPERTY
The Website and all content included therein, such as texts, images, logos, trademarks, photographs (including photographs of the Company's team of professionals, which are additionally protected under personal data legislation and as an expression of personality rights - the right to one's own image), database, graphics, icons, reviews, software, domain name, data, as well as their selection and arrangement, are the property of the Company and are protected by applicable intellectual property laws (the "Intellectual Property Rights").
You are granted a non-exclusive licence to access and use the Website for personal use for the purposes specifically described in these Terms. This licence does not permit any resale, commercial or professional use, reproduction, copying, transmission, communication to the public, distribution, modification, sublicensing or any other exploitation of the Website or its content; any collection and use of any catalogues, descriptions or photographs; any derivative use of the Website or its content; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools, without the Company's prior written consent. You may not modify, translate, decompile, reverse engineer or create derivative works using any software or accompanying documentation offered by the Company or its licensors. Viewing the Website content does not constitute transfer or assignment of any right or licence. You may save, print and display available content solely for personal use. In case of unauthorised use, the licence granted by the Company terminates.
Any reproduction, modification, copying, imitation or use, in whole or in part, public presentation and distribution of our Intellectual Property Rights is prohibited without our prior written consent. You may not use or allow the use of the content for any unlawful purpose or in a manner that would harm our reputation or the Company's reputation.
Any reference to products, services, processes or other information by reference to third-party trademarks, third-party providers or suppliers does not constitute and does not imply approval, sponsorship or recommendation by the Company.
Access to the Website does not in any case constitute a transfer of ownership to Users or grant of a licence in relation to any Intellectual Property Rights. The Company remains the sole owner or licensee of the Intellectual Property Rights in the Website, its features and functions, including updates, copies, improvements, derivative works and modifications. Users' rights are only those expressly stated in these Terms and no other right is granted or implied. Unauthorised or prohibited use of Intellectual Property Rights may result in civil and criminal liability under Greek law.
10. LIABILITY
The Company and its affiliated persons provide no warranty or representation regarding the completeness, security, reliability, quality, accuracy or availability of the Website or its content, nor do they warrant that the above will be provided without errors or interruption, that defects will be corrected, that the Website or the server making it available is free of viruses or other harmful components, or that the Website and its content will otherwise meet Users' needs or expectations for the purpose for which they intend them.
The Website is provided "as is" and "as available" and the Company uses commercially reasonable levels of skill and care in operating and making it available. Unless otherwise expressly stated in these Terms, the Company expressly disclaims any warranties, terms or undertakings of any kind in relation to the Website, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose. No information obtained through the Website constitutes a management response of the Company and does not create any warranty not expressly stated herein.
We do not warrant that files available on our Website are free of viruses and we bear no liability for any damage or loss caused by a virus. You may not provide us with any file that you believe may contain a virus.
We make reasonable efforts, through periodic technological checks, to ensure that services, content and transactions are carried out smoothly and without interruption and that a high level of security is maintained. However, the Company is not liable if, for any reason, including negligence, the operation of the Website is interrupted or access becomes difficult and/or impossible, or if, despite security measures, viruses or other harmful software are detected and transmitted to users' devices, or if unauthorised third parties intervene in any way with the content and operation of the Website, causing problems with its proper operation or stealing data relating to Users' personal data. The Company is also not liable for interruption of access for reasons beyond its control, including technical or other failures of networks, or force majeure/fortuitous events.
11. TERM – DISPUTE RESOLUTION
Please visit this page regularly (and in any case before registering for a Programme) to be informed of any changes to the Terms. The Company reserves the right: (a) to amend, at any time, without cause and without prior notice, any part or all of these Terms, which will apply from the time they are posted on the Website; (b) to renew or upgrade any part or all of the Website content, interface, structure, configuration and technical specifications; (c) to modify the Programmes, permanently or temporarily suspend the offering of some or all of them, and/or modify their prices; (d) to refuse to provide services to you for any reason, informing you accordingly, including (indicatively) in case of prior bad-faith or unlawful conduct by you in making bookings through the Website or by phone, or in case of breach of these Terms; and (e) to cancel, permanently or temporarily suspend, or terminate the operation of the services it provides, at any time, without cause and without prior notice.
The conclusion and interpretation of these Terms are governed by Greek law. By accepting the Terms, you agree to the exclusive jurisdiction of the courts of Athens (central seat).